Shipping policy

Shipping & Delivery

We coordinate delivery with the same care given to the furniture itself. The following policy explains how orders are prepared, quoted and delivered.

Order processing

Orders are prepared once payment has been received and product availability has been confirmed. Some furniture may be stocked, sourced for a project or made to order. We will provide an estimated dispatch and delivery window before fulfilment.

Delivery areas and charges

Available delivery options and charges will be shown at checkout where supported or confirmed by us in writing. If an order requires a separate freight quote, we will contact you before dispatch. No additional delivery charge will be applied without your agreement.

Large furniture and site access

Outdoor furniture may require specialist handling. Please provide a complete delivery address, contact number and any relevant access information, including stairs, lifts, restricted vehicle access or installation requirements. Additional services such as assembly, crane access or complex placement are included only when expressly stated in your order confirmation.

Delivery timing

Delivery dates are estimates unless expressly confirmed otherwise in writing. Weather, customs, carrier capacity and other circumstances outside our reasonable control may affect timing. We will communicate material changes to the estimated schedule as soon as reasonably possible.

Receiving your order

Please inspect the packaging and furniture on delivery where practical. If you notice damage, missing items or an incorrect product, contact us as soon as possible with your order number and clear photographs. We will assess the issue and advise the appropriate next step in accordance with our Refund Policy and applicable consumer law.